Fire Update

MetCap Living Management Inc. - Fire Updates


Resident Update, December 10th, 2020

 

Thank you for your continued patience and cooperation as we navigate the ongoing challenges from the devastating fire that occurred on October 18th.


Since Richard’s Court was evacuated on October 18th, most residents have retrieved their personal belongings and have received their rent reimbursement for the remainder of October.  As earlier reported, residents are not responsible for paying any rent after the fire rendered the building uninhabitable. If you paid your October rent and have not yet obtained your per diem rent reimbursement for that month, please contact MetCap Living so that arrangements can be made for you.

 

Since the fire, we have been working with building experts to review the damage, assess the anticipated scale of repairs, and obtain a timeline for re-occupation. Building experts have determined that Richard’s Court is unsafe for resident entry or occupancy, having sustained extensive fire damage, water damage, structural damage, and widespread damage to essential building services and life safety systems. The anticipated scope of remediation is significant. Re-occupation is expected to take no less than 18-24 months.

 

Due to these extraordinary circumstances and prolonged displacement period, we are unable to fulfill the terms of our leases at Richard’s Court and must announce that all remaining leases have ended by frustration as of the date of the fire (October 18th). This means that all residents are relieved of their rental obligations from October 18th onwards, and all security and pet damage deposits will be repaid to residents in full.

 

Announcing the frustration of the leases at Richard’s Court is a very difficult announcement to make. We know that for the residents who have not already sought to proactively end their leases with us, news of their lease frustration may be unwelcome and concerning.  However, we believe that today’s announcement will provide greater certainty and direction for residents during this challenging time, and will facilitate finding alternative, permanent housing for this community.

 

If you have not yet retrieved your personal belongings from Richard’s Court and still wish to retrieve them, please contact MetCap Living no later than December 18, 2020 to arrange for their retrieval. All personal belongings that remain unclaimed after this time will be considered abandoned. Please contact management representatives at 1-877-638-2271 or by email at metcapcustomerservice@gmail.com with any questions, or to schedule the return of your remaining contents and your damage deposits.

 

While Richard’s Court cannot provide housing for the extended future, any resident who provides MetCap Living with their new contact information and forwarding address will be offered the opportunity to rent at Richard’s Court ahead of the general public when the building re-opens. We look forward to providing you with that opportunity and that you will consider choosing Richard’s Court as your home again.



Resident Update, December 2nd, 2020

 

Management has been frequently sharing information about Richard’s Court with residents at the property, by telephone, through email, and by updates to this website. We are pleased that we have connected with the majority of residents through the contact details you provided at the time of leasing. However, we can’t be certain that all information on file is current or accurate. We urge any resident who has not been in contact with management since the fire to call Metcap’s Resident Helpline at 1-877-638-2271 or by email at metcapcustomerservice@gmail.com to provide us with current contact details. This will help ensure that every resident receives the information they need regarding the status of the property in the coming days and weeks.

 

The majority of residents have retrieved their essential contents and received their October rent abatement for the period of time following the fire on October 18th. In addition, due to the lengthy dislocation anticipated of 18-24 months, several residents have requested an early termination of their lease and to retrieve their remaining suite contents and have made arrangements with management to do so. If you have not yet made arrangements to receive your cheque, terminate your lease, or retrieve your remaining contents, please contact Metcap’s Resident Helpline at 1-877-638-2271 or by email at metcapcustomerservice@gmail.com and management will be pleased to accommodate.

 

Thank you for your continued patience and cooperation.



Resident Update, November 18th, 2020

 

Thank you for your continued patience.

 

1. Return of essential items:

   • The process for retrieving, cleaning and returning essential items left behind after the evacuation has gone well.

   • The majority of residents have either scheduled an appointment to retrieve their essentials, have received their essentials, or identified their items for

     disposal.

   • We are pleased that we have been able to connect with the majority of  residents through the contact details you provided at the time of leasing. However,

     we cannot be certain that  all information on file is current or accurate. Our management staff and consultants continue to be on site, and remain available to

     help return essential items to any resident who still wishes to participate in this process. Please contact MetCap’s Resident Helpline at 1-877-638-2271 to

     provide updated contact information and to arrange a time to retrieve items.


2. Full content retrieval:

   • Given the success of our essential returns process, management is pleased to advise that starting today, Friday, November 20th, any resident wishing to have

     their remaining suite contents collected, cleaned and returned to them, can schedule a time to do so by calling MetCap's Resident Helpline at

     1-877-638-2271

3. Insurance:

   • If you have insurance, please advise your insurance adjuster to contact Barclay directly to schedule the removal of the rest of your suite contents. If you are

     wishing to dispose of items, please also alert your insurance adjuster.
   • If you are without insurance, please contact MetCap’s resident helpline to schedule the retrieval of the rest of your suite contents at 1-877-638-2271. If you

     are wishing to dispose of items, please also alert MetCap’s Resident Helpline


4. Building status:

   • The building continues to be considered unsafe, and resident access to the building remains prohibited

   • Early reviews of the effects of the fire suggest significant damage was sustained throughout the property.  Evidence suggests significant impacts to some

     residential units, catastrophic damage to the operational and life-safety systems, severe structural damage, and potentially harmful environmental

     contamination.

   • Estimates suggest a dislocation of 18-24 months given the scope of the damage.

5. Early termination of leases:

   • Given the lengthy dislocation already anticipated, several residents have requested early termination of their leases.

   • Management is prepared to work with any resident seeking to cancel their Richard’s Court lease

   • Any resident seeking to terminate their rental agreements should contact MetCap’s Resident Helpline at 1-877-638-2271 or by email at 

     metcapcustomerservice@gmail.com

6. Rent:

   • As previously communicated, rent will not be collected for November, nor any month of dislocation that follows

   • An abatement of rents collected in October, after the October 18th dislocation, has been calculated and cheques are available for pick-up at 118-1948

     McCallum Road, Abbotsford. You can stop by the office between 9am-5pm Monday through Friday, or you can email our Resident Helpline at

     metcapcustomerservice@gmail.com to let us know where you would like the cheque mailed (several residents have already let us know their preference)

 

Updates to the website, and information shared with residents by management staff, are meant to provide accurate and timely information.  However, the situation is dynamic.  As we learn more information about the condition of the building, updates will be provided.  To help ensure only accurate information is circulated, and to help limit rumour or speculation, we urge residents to continue to check this website or communicate with management.

 

Thank you again for your patience and cooperation.



Resident Update, November 14th, 2020 - Essential content retrieval

 

We appreciate that while some residents were permitted brief access to their units immediately after the fire by emergency responders, many have not yet been permitted to return home to collect essential items. Unfortunately, as there continues to be a risk of environmental contamination throughout the building, suite access for residents remains prohibited.

 

We understand how challenging this is for residents, but believe that it is necessary to ensure residents’ safety. Despite that, we know residents need to retrieve essentials left behind after the emergency and we have now established a safe protocol, with our experts, to permit residents to quickly identify, collect, and receive clean, essential items.

 

Residents will be contacted by MetCap's Customer Service Department this weekend to book a time to arrive at Richard’s Court starting Monday November 16th. In addition, residents are free to call MetCap's Customer Service Department to arrange a time.  


Residents will need to present identification to confirm their residency, and participate in a virtual, two-way video tour of their unit. 


• This digital process will allow tenants to identify essential items for retrieval from a designated safety zone just outside the building (note: only 

  residents who are identified on lease agreements will be permitted to participate).
Professionals, in full protective equipment will enter the suite, securely connected to residents by video link. 
• Our experts will ‘tour’ the suites with residents, who will be able to watch and communicate with our teams in real time, directing staff to the 

  essential items they wish to collect. 

 

As this is the first stage of a two-stage content retrieval program, and is designated only for the return of essentials, we are only able to process the collection and return of small, easily carried, essential items, at this time. As capacity will be limited, residents will be able to select those essential, personal items they require. These items will be identified and collected (in full view of the resident by digital connection), and they will be brought down to a secure location, where they will be thoroughly cleaned by our environmental teams, and returned to the tenant (who will then be asked for a signature to acknowledge receipt).

 

We expect the unit tours to take up to 30 minutes, and anticipate up to an additional 30 minutes will be required for the cleaning.


Once all residents have been given an opportunity to retrieve essentials, a protocol for the safe retrieval and return of larger contents will be coordinated directly with the residents.


We thank you in advance for your cooperation, and your continued patience.



Update November 13th, 2020

 

Refund cheques for October 18 to October 31, 2020 rent for residents of Richard’s Court have been issued and will be available early next week.  Please contact our Resident Helpline by email at metcapcustomerservice@gmail.com, or by phone at 1 877 638 2271 to advise if you would like to pick the cheque up at our office at 118-1948 McCallum Road, Abbotsford, BC or if you would like it mailed to you.  We appreciate your patience on this matter and apologize for the delay due to the transition in management.



Update November 6th, 2020


Building status- We continue to review the status of the property and the damage caused by the fire, and we are working hard towards stabilizing and securing the environment. Despite the ongoing work at the building since the fire, Richard’s Court continues to be deemed unsafe, and re-entry and even temporary resident access continues to be prohibited. 

 

Rent payments- Rent for the Month of November will not be charged. Rent for the period October 18th  (fire date) to October 31st will also not be charged. Any payments received relating to any period October 18th or after will be credited to your ledger. Any October payments already received will be pro-rated and credited to your account. Any November payments received will be fully credited to your account. Any credit balances will be returned to you. All preauthorized payments have been disabled going forward. We are working with Northview to sort all of this out and hope to have cheques in the mail where applicable next week. Please advise our customer service department at the email below (or phone them) for the best delivery method and any updated address information. We are working hard to get this done as quickly as possible. The transition to new ownership has complicated the issuance of the refunds and your patience is greatly appreciated as we work through this for you. If you don’t receive your refund by the end of next week, please contact property management as outlined below. 

 

Tenant insurance- We encourage all residents to reach out to their insurance provider to advise them of any claims you might have. If there is anything your insurance company needs from us in order to process your insurance claim please advise our Property Manager. 

 

Property management- Our new property management team will be operating from a remote location. Residents are encouraged to reach out to the Metcap Living Management team by email at metcapcustomerservice@gmail.com, or by phone at 1 877 638 2271 with any questions. We will be updating this website regularly, Richardscourt.ca, as new information comes available.


Update November 4th, 2020


While our preliminary investigation into the effects of the fire are ongoing, it’s clear, even at this early stage of our review, that the property sustained significant and extensive damage in the fire of October 18th. It is also clear that in its current condition, the building remains unsafe for re-entry. Until such time as the building can be made safe for the return of residents, access to the building is currently not permitted. 

We understand and appreciate your desire to collect contents left behind following the evacuation, however, this cannot be allowed until it can be confirmed that it is safe to do so.  We appreciate your patience and cooperation as we work to secure the premises.

As more information becomes available, it will continue to be shared with residents.

As of November 2, 2020, Richard's Court is now being managed by Metcap Living Management Inc. While the building remains closed, residents with questions can email metcapcustomerservice@gmail.com or call MetCap’s Resident helpline at 1-877-638-2271.






Northview REIT - Fire Updates


Update OCTOBER 27th, 2020


1 – November Rent will not be withdrawn

2 – Mail is being left with Mission Depot 2 – Canada Post

3 – Residents can cancel their Hydro services

4 – If you have vehicles or any items in the underground parking, please contact

5 - Once we have more details about grabbing other belongings, we will be in contact with the residents


UPDATE OCTOBER 26, 2020


UPDATE OCTOBER 26, 2020 1:00pm (Next Update: Wednesday October 28th, 2020 - NOON)
 
The building is currently closed until further notice while building safety assessments are being conducted.   

The Building will also not be occupied by any party until further Notice.  

More Information to follow and will be posted in the next update. 

DAMAGED UNITS TO BE VACATED:

After a preliminary Site Inspection, the following units will have to eventually vacate the building due to extensive fire, smoke and water damages.

Please contact your Insurance provider to arrange the removal of your contents from the building.  
Barclay will schedule the pack outs as soon as the building is qualified to be opened by the Engineers.  
We will update all parties when the building will be ready for pack outs.

Suites to be vacated:  

• Suites 210, 211 & 212

​• Suites 310, 311, 312, 319, 320, 321

• Suites 405, 406, 412, 414, 415, 416 

• Suites 501, 502, 503   

  
This is a preliminary list only, unfortunately more units may need to be vacated depending on the results of further inspections, etc.   

PACK OUT OF DESTROYED SUITES:

**Asbestos containing Gypsum materials** – each unit will have to be inspected for any loose or falling gypsum prior to pack-outs, and are subject to hazardous materials abetment requirements.  More information will be provided prior to entry of the building.

ADDITIONAL INFORMATION:

With Respect to Site Security and your Contents:

As you may be aware, some of the units had their entry doors forced open by the fire department. These doors will have a hasp and padlock installed by Barclay ASAP to ensure security of your contents.  
All entry doors that have been left unlocked, have been locked.
 
1 security guard have been retained to provide 24 hour security, 7 days a week.  
An 8' tall temporary fence, bolted together, has been installed to the perimeter of the building.

With Respect to Communication:

Anytime you want to see the most recent information, you just have to send an email, it can be a blank email, and the email will auto-reply with the most recent information available.

If you require a response from Barclay restorations for a specific question, simply send an email (richardscourt@barclayrestorations.ca) with a detailed email enquiry, the email will auto-reply, and Barclay will respond with-in a business day.
 
When emailing with a specific question, please include your first and last name with your unit #.  
If you require to discuss some matters directly with someone, there will be a Clerk of the Works stationed on site in front of the lobby of the building Monday to Saturday, 9:00 am to 3:00 pm Starting on Friday October 23rd, 2020.  
Due to the volume of calls we prefer an email, but you can also leave a message at 604-455-2292, and we will return your call with-in a business day.

With Respect to Your Personal Contents:

Barclay has not been retained to provide any services for personal contents, including but not limited to; contents manipulation, moving, processing or contents disposal.

Please contact your Insurance broker for additional living expenses and for any personal contents services.  
Barclay will provide access to individual units, and can coordinate contents works with Insurance Adjusters and Moving Companies.  Just let your Insurance Adjuster know that Barclay is on site for the Building.

For Those of You With Grocery in the Fridge:

West of the main lobby – power has been restored, but the power was out in the building for over 72 hours, which was unavoidable.  It is recommended that refrigerated perishables be disposed of.
 
East of the main lobby – due to damages, power has not been restored, Barclay will take images of your perishable grocery that is in the refrigerators and dispose.  All other food items will remain.

With Respect to the Building:

Barclay has been retained to provide Emergency Restoration services to the building, and execute works to make the building as safe as possible for access. Barclay's primary mandate is to reduce as much risk as possible to the building, ultimately allowing access to the tenants.

Barclay must execute works for the building to comply to the following local authorities having jurisdiction, including but not limited to: Work Safe BC regulations & Mission Building Department Codes. There is an extensive amount of work required with-in the building in order to make the building safe to re-occupy.

With Respect to Temporary Housing:

Barclay has been retained to manage emergency services for the building only, unfortunately we do not provide any temporary housing.

If you have Insurance, contact your Insurance provider for temporary housing.  
If you do not have Insurance, contact the District or Ministry.

NOTE: If you have insurance through Northview, contact Sharp for coverage information regarding temporary housing at 1-833-802-1490. If you have no accommodations or insurance contact Northview's Emergency Call Centre at1-844-556-6784 to provide your contact details and Northview's team will be in contact with you. 

 

UPDATE OCTOBER 22, 2020

 

NORTHVIEW INFORMATION:

NOTE: If you have insurance through Northview, contact Sharp for coverage information regarding temporary housing at 1-833-802-1490

If you have no accommodations or insurance contact Northview's Emergency Call Centre at 1-844-556-6784 to provide your contact details and Northview's team will be in contact with you.

For General Inquiries direct from Northview: Email - info@northviewreit.com

 

UPDATE OCTOBER 22, 2020 (Next Update: Monday October 26, 2020)

The Building will not be occupied by any party until further Notice. Barclay is currently awaiting information from the District Building Department. More Information to follow and will be posted in the next update.

IMPORTANT

 

ACCESS TO THE BUILDING:

The Building will be open starting tomorrow, Friday October 23rd to retrieve more small content items out of the suites.

RULES TO ACCESS THE BUILDING: (Where the unit is safe to enter)


- Photo ID required – if your ID is still in the unit, photo ID must be presented immediately upon entry into the unit.

- The Elevator does not work, staircase use only.

- No minors shall enter the building

- A maximum of 2 people per unit

- Footwear – No sandals, No high heels

- Sorry, but only able bodied individuals may enter the building, no walkers etc.

- You must read and understand the risk of entering the building – this will be posted in the lobby

- Social distancing at all times, wear Face mask if possible when checking-in -No extended stays are allowed, you must leave your unit within 20 minutes to 30 minutes please.

- You may enter the building and go directly to your unit, no wondering or exploring in the building or other units.

- The escort will unlock your door, you must lock your door immediately upon exiting the unit.

The following is the schedule to enter the Building. Due to the number of tenants, there is a schedule for entry into the building.

 

Friday October 23rd

Units where the Tenant may enter the suite, escorted:

Units 101, 102, 103, 104 – Access available between 8:30 am and 9:30 am

Units 201, 202, 203, 204, 205, 206, 207, 208, 209 - Access available between 9:00 am and 11:30 am

Units 301, 302, 303, 304, 305, 306, 307, 308, 309 – Access available between 12:30 pm and 2:00 pm

Units 401, 402, 403, 404 – Access Available between 2:00 pm & 3:30 pm

 

Saturday October 24th, 2020

Units where the tenant MAY NOT ENTER THE BUILDING, but small emergency content items can be retrieved for the tenant

Units 210, 211, 212, 214, 215 - Access available between 8:30 am and 9:30 am

Units 310, 311, 312, 314, 315, 316, 317, 318, 319, 320, 321 - Access available between 9:00 am and 11:30 am

Units 405, 406, 407, 408, 409, 410, 411, 412, 414, 415, 416 - Access available between 12:30 pm and 2:00 pm

Units 501, 502, 503 - Access Available between 2:00 pm & 3:30 pm (Through the east staircase only)

 

UNITS THAT ARE CLOSED AND THERE IS NO ACCESS AT THIS TIME:

Units 502 & 503

 

**There will be more dates and times next week when you will be able to enter your suites, in case you can't make it to the building. Due to the level of damages in the building at this time, some units are restricted for access.

**Please keep in mind that although your individual unit may appear undamaged and livable, considerations such as fire safety systems and emergency egress are not functional or meet minimum code requirements at this time.

 

PACK OUT OF DESTROYED SUITES:

Tenants in the following suites will have to start making arrangements to have their units packed out.

 

DAMAGED UNITS TO BE VACATED:

After a preliminary Site Inspection, the following units will have to eventually vacate the building due to extensive fire, smoke and water damages.

Please contact your Insurance provider to arrange the removal of your contents from the building.

Barclay will schedule pack outs, please schedule with our clerk of the works stationed at the lobby, starting Friday October 23rd, 9:00 am.

 

Suites to be Vacated:

Suites 210, 211 & 212

Suites 310, 311, 312, 319, 320, 321

Suites 405, 406, 412, 414, 415, 416

Suites 501, 502, 503

 

This is a preliminary list only, unfortunately more units may need to be vacated depending on the results of further inspections, etc.

 

With Respect to Your Personal Contents:

Barclay has not been retained to provide any services for personal contents, including but not limited to; contents manipulation, moving, processing or contents disposal.

Please contact your Insurance broker for additional living expenses and for any personal contents services.

 

Barclay will provide access to individual units, and can coordinate contents works with Insurance Adjusters and Moving Companies. Just let your Insurance Adjuster know that Barclay is on site for the Building.

 

For Those of You With Grocery in the Fridge:

West of the main lobby – power has been restored, but the power was out in the building for over 72 hours, which was unavoidable. It is recommended that refrigerated perishables be disposed of.

East of the main lobby – due to damages, power has not been restored, Barclay will take images of your perishable grocery that is in the refrigerators and dispose. All other food items will remain.

 

With Respect to the Building:

Barclay has been retained to provide Emergency Restoration services to the building, and execute works to make the building as safe as possible for access.

Barclay's primary mandate is to reduce as much risk as possible to the building, ultimately allowing access to the tenants.

Barclay must execute works for the building to comply to the following local authorities having jurisdiction, including but not limited to: Work Safe BC regulations & Mission Building Department Codes

There is an extensive amount of work required with-in the building in order to make the building safe to re-occupy.

The Building will be re-occupied in "phases" – further information to be provided as it becomes available

 

UPDATE OCTOBER 20, 2020
 

If you have insurance through Northview, contact Sharp for coverage information regarding temporary housing at 1-833-802-1490.

If you have no accommodations or insurance contact Northview's Emergency Call Centre at 1-844-556-6784 to provide your contact details and Northview's team will be in contact with you.

For General Inquiries Email - info@northviewreit.com

The building will be CLOSED to all parties from Monday October 19th at 5:00 pm opening Friday October 23rd, 2020 at 9:00 am.

For Friday October 23rd, only guided limited access into the building will be provided, this is not a "move back day", rather an opportunity to retrieve more small content items out of the suites.

More information to follow for the October 22nd, 2020 update.

The building must be closed in order to execute works, execute inspections, evaluate the building damages and make the structure safer to enter.

As of today's date, there is no further information available with respect to partially occupying the building – the building remains closed until further notice.

 

DAMAGED UNITS TO BE VACATED:

After a preliminary Site Inspection, the following units will have to eventually vacate the building due to extensive fire, smoke and water damages.

Please contact your Insurance provider to arrange the removal of your contents from the building.

Barclay will schedule pack outs, please schedule with our clerk of the works stationed at the lobby, starting Friday October 23rd, 9:00 am.


Suites to be vacated:


Suites 210, 211 & 212

Suites 310, 311, 312, 319, 320, 321

Suites 405, 406, 412, 414, 415, 416

Suites 501, 502, 501

This is a preliminary list only, unfortunately more units may need to be vacated depending on the results of further inspections, etc.

Further information will follow on the next update Thursday October 22, 2020.

 

ADDITIONAL INFORMATION:

With respect to Site Security and your Contents:

As you may be aware, some of the units had their entry doors forced open by the fire department. These doors will have a hasp and padlock installed by Barclay ASAP to ensure security of your contents.

All entry doors that have been left unlocked, have been locked.

4 security guards have been retained to provide 24 hour security, 7 days a week.

An 8' tall temporary fence, bolted together, has been installed to the perimeter of the building.

No persons will be authorized to enter the building until Friday October 23rd, 9:00 am.

 

With Respect to Your personal Contents:

Barclay has not been retained to provide any services for personal contents, including but not limited to; contents manipulation, moving, processing or contents disposal.

Please contact your Insurance broker for additional living expenses and for any personal contents services.

Barclay will provide access to individual units, and can coordinate contents works with Insurance Adjusters and Moving Companies. Just let your Insurance Adjuster know that Barclay is on site for the Building.

 

For Those of you With Grocery in the Fridge:

West of the main lobby – power has been restored, but the power was out in the building for over 72 hours, which was unavoidable. It is recommended that refrigerated perishables be disposed of.

East of the main lobby – due to damages, power has not been restored, Barclay will take images of your perishable grocery that is in the refrigerators and dispose. All other food items will remain.

 

With Respect to the Building:

Barclay has been retained to provide Emergency Restoration services to the building, and execute works to make the building as safe as possible for access.

Barclay's primary mandate is to reduce as much risk as possible to the building, ultimately allowing access to the tenants.

Barclay must execute works for the building to comply to the following local authorities having jurisdiction, including but not limited to: Work Safe BC regulations & Mission Building Department Codes

There is an extensive amount of work required with-in the building in order to make the building safe to re-occupy.

The Building will be re-occupied in "phases" – further information to be provided as it becomes available.

 

With Respect to Temporary Housing:

Barclay has been retained to manage emergency services for the building only, unfortunately we do not provide any temporary housing.

Mission, BC Fire Update 2020

emergency?

(Flood, No heat, etc)

 

call right now!

1-844-556-6784

 

If you are from Jasper, Inuvik or Sept-Íles, please call the regional office